000-018 Exam PDF
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000-018 Exam
IBM Tivoli Service Request Manager V7.1 Implementation
Exam Number/Code : 000-018
Exam Name : IBM Tivoli Service Request Manager V7.1 Implementation
Questions and Answers : 170 Q&As
000-018 Exam Update Time: 2010-08-26
000-018 Exam Price: $ 99.00
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Exam : IBM 000-018
Title : IBM Tivoli Service Request Manager V7.1 Implementation
1. A multinational companys service management needs a review process in applications like Incident, Service Request and Problems.
Which feature can accomplish this using IBM Tivoli Service Request Manager V7.1?
A. SLA
B. Activities
C. Workflow
D. Escalations
Answer: C
2. Which application is used to set the inheritstatus flag?
A. System Properties
B. Workflow Designer
C. Application Designer
D. Database Configuration
Answer: D
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