000-029 Training Tools
000-029 Exam
Found of Applying Tiv Service Delivery & Perfomance Mgmt Sol ‘09
Exam Number/Code : 000-029
Exam Name : Found of Applying Tiv Service Delivery & Perfomance Mgmt Sol ‘09
Questions and Answers : 121 Q&As
Update Time: 2010-08-30
Price: $ 122.00
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Test 000-029: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V2
Test information:
Number of questions: 40
Time allowed in minutes: 60
Required passing score: 67%
Test languages: English
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000-029 Exam Objectives
Section 2 – Evaluate the Customer’s People and Processes
Given a list of the customer’s documented business processes, identify the key areas of the processes that relate to IT so that the customer’s current business processes have been assessed and any gaps have been identified.
With emphasis on performing the following tasks:
Interview key contacts to gather information about each process.
Attain a full understanding of all the steps of the processes.
Determine objectives of each process.
Determine risks within the process.
Determine key controls used within the process.
Create process flowchart maps.
Identify value-adding and non-value-adding activities.
Evaluate for improvements using IBM or third party technology that is flexible and fully supportive of business process objectives.
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