Hiexam 000-029 IBM
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3. A client asks how a service request (SR) can be initiated into a workflow. What are two methods for accomplishing this? (Choose two.)
A. An SR can be manually submitted to workflow by selecting the SR on the list tab.
B. An SR can be automatically submitted to workflow by using an action on an escalation.
C. An SR can be manually submitted to workflow by selecting the Change Status toolbar icon.
D. An SR can be manually submitted to workflow by selecting the Route Workflow toolbar icon.
E. An SR can be automatically submitted to workflow by using an notification on an escalation.
Answer: BD
4. Which IBM Tivoli Service Management product does Release Process Manager integrate most closely with?
A. IBM Tivoli Provisioning Manager
B. IBM Tivoli Service Request Manager
C. IBM Tivoli Capacity Process Manager
D. IBM Tivoli Change and Configuration Management Database
Answer: D
5. What differentiates the IBM Tivoli Service Management platform from its competitors?
A. PinkVerify certification at the highest level
B. end-to-end service management solution that expands beyond IT
C. IBM Tivoli Change and Configuration Management Database (CCMDB) viewer launch capability from within the Service Desk Tool
D. integration with a wide variety of third-party configuration item discovery products into the current version of the CCMDB
Answer: B
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